When Your POS System Goes Your Customers Don’t Have To – Cuppy’s Coffee

Your morning rush is looking very promising and you expect the rest of the day to be as good, but then your POS systems decides it’s time to take a nap. Losing your POS doesn’t mean you have to take a hit in the wallet until its repaired.

Several tips below will ease you through the process until you’re back up and running. Keep a checklist on hand for all your employees to reference is case of emergencies.

Check the power plug-in and wires to terminals. A cord could have been pulled accidentally between orders.

Inspect the breaker. While one employee checks the breaker one should be monitoring the system to see if a breaker may have flipped. Ideally you should have all your breakers tagged as to which breaker goes to what equipment.

Restart the terminal. This may sound simple but every employee should know where the power button is.  If the machine is working, make sure credit card readers are back online. Most systems today back up their sales data to the hard drive every 10 minutes.

Call for help. Call the manufacturer for help if the above tips fail to reboot your system. Keep the number of the manufacturer close to the terminal as well as all other emergency numbers. Make sure all your employees know where to find these numbers.

Move into manual mode. Keep a calculator, manual credit-card swipe and guest book handy in case of emergency. Your baristas should know all prices and how to charge the correct taxes. Have your best order taker move outside to drive lanes to take orders to help move your customers forward.

Let customers know there’s a problem and their order might take a few minutes longer. Customers appreciate knowing the truth. Usually they’re pretty sympathetic. Most people say, ‘Oh, I have a computer at home and at work and they crash all the time.’ Most people are willing to wait in that situation when they understand you’re doing the best you can.

Keep a lower tech cash register handy. It’s always nice to have backup in a tight spot. Why not keep a plug in cash register tucked away in case your web based POS system decides to crash. Most low end cash registers can be purchased for $100.

Plug into a battery backup. Today’s computer based businesses know the value of the battery backup. This can get you through the rush or even the day until your system can be repaired.

Being prepared for any emergency can make the difference between saving the day and losing more than your POS.

Now Open – Cuppy’s Coffee & More in Michigan

 

 Taylor and Jackson Michigan are the new homes to new Cuppy’s Coffee, Smoothies & More kiosks.  Opened over the holidays, these location are expecting to set record sales for new store openings across the country.      

Beginning in 2008 the owners of these two Cuppy’s Coffee kiosks will start looking to open additional locations. Welcome to the Cuppy’s Coffee family. 

 

Cuppy’s Coffee Baristas Train On The Nuances Of Espresso

 You, as a Cuppy’s Coffee franchisee, were thoroughly trained to wear the title of Barista. During training, you were taught to noticed the difference between what others call a latte and what is truly a combination of subtleties of flavors, aroma and taste. When using the term in English, “barista” refers to one who has acquired some level of expertise in the preparation of espresso-based coffee drinks.

Within certain circles, its meaning is expanding to include what might be called a coffee sommelier; a professional who is highly skilled in coffee preparation, with a comprehensive understanding of coffee, coffee blends, espresso, quality, coffee varieties, roast degree, espresso equipment, maintenance, latte art, etc.Though popularly believed to be an Italian term, it was developed in America as a derivative of the Italian word meaning bartender and is now part of the lexicon of some American coffee shops.     

After Coffee College, you will continue to learn all the nuances of an espresso based drink. Each day is a chance to learn more and more about the industry and become familiar with all the different variables that determines a good drink from a great experience. That great experience, the market trends and building on the little things that make a difference are just a few key ingredients that keep your customers coming back again and again.

Looks Who Here! New Cuppy’s Cafe in Wilmington NC

Wilmington, NC is the home to one of our newest locations. The owners were very pleased with the entire process from the build out to the grand opening. “Store sales are steadily rising everyday.” the owners have reported. “I know that we have been putting some of your advice to work and we are getting some positive feedback!” Look for this location to steadily increase their store sales.

A Letter From The President

Prepared to be WOW’ed. The New Year not only ushers in a new look for our franchisees, but also a new attitude. An attitude of care and service for our franchisees, vendors and staff. Everyone at Cuppy’s has committed themselves to providing a level of care and understanding, unmatched in the quick serve industry. From our receptionist to our store trainers, you will find that attitude in every aspect of your communications with us.     

We’ve planned our strategies, laid out our foundations, now the winds of the WOW factor will fill our sails to launch us into a very successful year and beyond. This success will also be your success. Name and brand recognition, customer loyalty and much more will be evident in the new attitude we’ve incorporated into our daily lives. You, our valued franchisee, can also contribute to the success of the brand by doing what you do best; provide your customers with an experience they will not soon forget.

Doug Hibbing

President 

Cuppy’s Coffee, Smoothies & More

Cuppy’s Franchisees Real Estate: What You Can Do To Help Find the Perfect Location

Location, location, location – plays a key factor in the success of most businesses. Whether you are looking for your first location and/or working on opening your second or third location, our dedicated Real Estate Specialists are here to assist you in your search for that A+ location. You, as a franchisee, are a part of this team, so here are a few things you can do to help in the search for that perfect spot. The input and resourcefulness you provide will be an invaluable tool your specialist can use to secure a location for your Cuppy’s Coffee location.     

1.  Drive through your search area – your eyes are the most important factor in determining the validity of a location. Make sure to look for the criteria that makes a winning location: Accessibility, Visibility, and Demographics!    

 2.  Write down any contact information on sites you think will work. Your specialist will follow thru with the brokers to gain more information.    

3.  Take along your Site Scorecard and pay special attention to sites that meet most of our requirements. Do this for every location you have in mind.    

4.  Ask your Specialist to send you a copy of our new Real Estate Flyer and pass it out to local brokerage firms. Start establishing a rapport with area brokers. This will also help owners and developers learn more about our superior product and compel them to want you in their developments.    

5.  Check with your local Chamber of Commerce and find out about any new developments coming to your area.  Doing this, you will increase your opportunity to become the first coffee store in the newest and best developments.     It is vital that you keep the lines of communication open with your specialist. Your feedback on locations is priceless and helps to fine-tune the search based upon your preferences and needs.  We’ve found that working together with your assistance on a local level in the search for that A+ location and the proprietary tools and data our Real Estate Specialists use, we are more successful in finding that perfect location.